Leia todas as avaliações sobre a Flatio feitas por senhorios e inquilinos ou experimente você mesmo. É seguro e fácil.

Please verify the properties you offer. There was a mould and the owner scamed me

Fazer uma avaliação atualizada das propriedades, pois se os outros alojamentos do proprietário de onde fiquei estão na mesma situação do que fiquei, estão, de fato, impróprios. É irresponsável e inseguro.

Everything I already mentioned and just being more respectful towards guests

you have terribly high fees as an intermediary

Katastrofa služby

What worked well: The booking process itself was smooth, the contract and payment flow were clear, and the platform is easy to use. What could be better: When a real problem came up during my stay, the support I received fell short. I raised a serious concern about noise that was materially understated in the listing, provided evidence, and asked for the Move-in Guarantee to be applied. The response was dismissive and quickly rejected on the basis that the listing had "mentioned" the issue — without engaging with the substance of my complaint, which was that the listing significantly downplayed the reality. As a guest, this made the protections advertised on the platform feel much weaker in practice than they appear on paper. I would encourage Flatio to look more carefully at cases where a listing's disclosure does not match the actual conditions, and to train support staff to communicate more politely and empathetically with guests raising concerns.

They respond quickly and are helpful, but they need to monitor the properties on their platform more closely to ensure that accommodations are decent and that guests don't have to spend a month just getting by. In addition, I requested a partial refund, but it was denied.

The common areas of the apartment suffer from an imminent collapse of a ceiling. Communication from the landlord's side has been non-existent. He also failed, despite promises, to return prepaid rent. The Flatio support team failed entirely to resolve the situation and attempted to trick me into signing a waiver that would give up my claim on the prepaid rent after I terminated the lease for cause. For the size of service fee paid I would hope that they at least make a basic effort to resolve the situation without the neccesity of a lawsuit.

Actually help the tenants and enforce the host to do their job

no good

El precio de Flatio me parece excesivo, pagar 200 euros por simplemente utilizar su página web. Al final es como una inmobiliaria online. Es cierto que da seguridad a la hora de realizar los pagos y hablar con los propietarios, si quieres ir a lo seguro y tienes dinero, es un buen acierto. Pero si tienes tiempo te recomendaría mirar en grupos de Facebook y moverte más antes de recurrir a esta página.

why payment have not been collected from the beginning

Make agreements with people who knows how to handle things, this is the worst i been trough.

The platform does not hold the host to their own assurances in the listing. There is no protection after the 1 day guarantee.

Horrible service. I’ve received no support from Flatio on the number of issues I’ve faced. I have dealt with aggressive communication from the landlord and no partial refund to reflect my experience. I am still waiting a response from Flatio after 4 days. Never again!!

Flatio's partner AXA is not arraning our damage claim, Flatio customer service does not help in anything, just sending me screenshot about Flatio's page. Damage protection is fake, scam, in real it doesn't work!

I will not be recommending Flatio. After a host in Ericeira took a listing off-platform and refused to return approximately $1,300 of my money, the platform refused to provide the host's business name for reporting because its registered as a totally different business entity and instead threatened to remove my account. Following that with this second experience—where my privacy was invaded, documents were mishandled, and utilities were monitored—has made it clear that hotels are a much safer, more professional, and more competitive option for long-term stays.

I am writing to express my serious concerns regarding the current platform policies, which significantly favor tenants over hosts. In problematic situations, hosts are left with virtually no recourse or protection, creating a sense of insecurity for those of us providing the service. Early cancellations are particularly disruptive, causing significant logistical issues regarding cleaning schedules and the organization of incoming guests. Furthermore, it is highly problematic that the platform does not facilitate or approve the billing of additional services (such as bicycle rentals, e-scooters, or other extra equipment). My business model is designed to offer a competitive base price for budget-conscious travelers while allowing those with a larger budget to pay for extra comfort. By not supporting the collection of fees for these add-ons, the platform is directly hindering my ability to provide a tailored service. I urge the platform to reconsider its stance and establish a more balanced environment where the host's rights and operational costs are respected as much as the guest's experience.

Odpovím jen na to, co byste mělii zlepšit (imho) - přestat se chovat jako konglomerát, když jste bývali pokorný brněnský startup, bylo to mnohem lepší. Holt nic netrvá věčně, je to obrovská škoda.

Not well. Lack of pto active response and agreeing to represent this apartment on your site a real disapointment.

Too high fee (7.5% + vat)... The fee should be taken from the tenant, not the landlord.

Такое ощущение что я не квартиру снимал а секретный объект, 15 писем на почту!!! Зачем всё это??? Нет возможности оставить фото!!!

No volveremos a usar esta platafarma

Unfortunately, I had a terrible experience with the host. Flatio was supposed to refund my entry fee because our case was quite exceptional, and they knew the host was in the wrong. We spoke with the legal office, and while they did assist us, they ultimately sided with the host — even though the host did several ILLEGAL things and treated us very badly. All we wanted was a refund for the unused nights. The support service initially worked, but now that our contract has ended, the lawyer Pavlina has stopped responding to our emails — especially after we pointed out that the host entered the house without permission to clean a washing machine, something that was neither necessary nor urgent. FLATIO STILL OWES US THE ENTRY FEE REFUND, AND WE HAVE RECEIVED NO RESPONSE.