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James B. Inquilino
Communication is stilted and not complete. With so many apartments that are being reviewed it would be helpful to have complete answers, not anything abbreviated that adds to confusion.
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07.11.2023 • Barcelona
Geethashree J. Inquilino
Response time and clarity. Chasing for a response is not a good feeling a user would want. I still reserved the place with you because I like the property and do not want to miss out on it. But that said, your service with it will add value.
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07.11.2023 • Porto
Luis D. Inquilino
No payment via Mastercard
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06.11.2023 • Praga
Alessia D. Inquilino
It's not that I am dissatisfied. It's just that it is my first experience here and I have not really exploited the platform yet. I will be able to give better feedback, and hopefully for all of us a better rating, after moving in and experiencing the real service. I am just cautious for now.
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17.07.2023 • Las Palmas de Gran Canaria
Katalin B. Senhorio
1. Decrease the 15% service charge imposed on rates to tenants. With the 9% commission together, it's the industry's highest 2. Don't block the property calendar in case of a new reservation request until the Tenant hasn't paid. In many cases they don't finish the reservation and our calendar was blocked for 24 hours without any refund
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02.11.2023 • Budapest
Conor O. Inquilino
Flatio should take more care to check out or examine an apartment that is listed on their site. The previous apartment I rented was filthy. Photos alone don’t tell the real story. Also, you charge for days not nights. I rented two places back to back and it resulted in my having to pay for another night to bridge between the two rentals. I found that to be very unsatisfactory
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01.11.2023 • Palafrugell
Jon S. Senhorio
Reduce or eliminate the commission charged to the landlord. We are providing you with the product, therefore without us you wouldnt have a business. Charge the commission only to the tenant
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01.11.2023 • Lagos
Otakar Z. Inquilino
This is the only experience I have with Flatio. The compensation for the problems was not adequate. The offered me some voucher for the furture accomodation, but they know that I will not use it anyway.
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27.10.2023 • Praga
Abbas M. Inquilino
Airbnb refunds all the payments, but you don't or give as vouchers!
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27.10.2023 • Santo António dos Cavaleiros
Mariia K. Inquilino
Поддержка работает хорошо, но ждать сутки в критических ситуациях для ответа - очень долго, особенно, если арендодатель просто не выходит на связь или заселяет не туда, а вы все оплатили заранее еще и внесли депозит.
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09.10.2023 • Salou
John P. Inquilino
I don't understand how it works! I am hoping that the owner now gets in touch with me!
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26.10.2023 • Lisboa
Alex G. Inquilino
It's hard to give a rating before I am even able to book an apartment.
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22.08.2023 • Lisboa
Tobias F. Inquilino
the site is a bit slow
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22.10.2023 • Valencia
John K. Inquilino
Insgesamt zu kompliziert, ein langer sehr juristisch anmutender Vertrag, die vollen Kosten sind zu Beginn nicht transparent, erst im letzten Moment des Buchungsvorgangs, die Reinigung des Apartments war nicht inkludiert, was für Feriengäste ein "Must" ist... das geht über andere Plattformen leichter...
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18.10.2023 • Cascais
Bori H. Inquilino
Not pleased at all, the landlord just kept promising things, flatio offered a discount voucher. I would need a refund and much better promises (like finding me another place if my current one is not good enough) to change my mind dabout the company.
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24.09.2023 • Budapest
Andrew P. Senhorio
I’d like to get confirmation of payment as soon as reservation made. Inbound emails don’t result in bookings. Not enough certainty month to month to make this better than full time renting
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16.10.2023 • Praga
Terry G. Inquilino
We haven’t booked anything yet
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16.10.2023 • Funchal
Michał P. Inquilino
Too pricey
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15.10.2023 • Praga
Peter H. Inquilino
Neni moznost napsat primo majiteli bez rezervace.
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15.10.2023 • Praga
Saul S. Inquilino
The fact you charge in two times when booking for a month is very annoying (30 days first and then one day)
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13.10.2023 • Charneca de Caparica
daniela t. Senhorio
Slow to respond and do not screen the potential tenants for bad behaviour. Down a legal black hole on getting damaged compensated. What is this thing about printing documents for tenants when they check-in or check-out as a measure of what responsibility you have?!
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02.10.2023 • Praga
Evan B. Inquilino
I would say the service worked well, however it is overpriced. Paying roughly 400 Euros for a contract and discovery of buyer and seller is not a good deal.
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05.09.2023 • Funchal
Evan B. Inquilino
I have not fully used the service yet so I am not in a position to provide a good review.
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27.06.2023 • Funchal
Renáta D. Senhorio
There should be an option for paid promotion for those who want to appear on the top of the list. 15% for utilities is still a lot, beyond reasonable.
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01.10.2023 • Budapest
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