Reserve um apartamento em qualquer lugar do mundo e a próxima avaliação de 5 estrelas pode ser a sua.

We couldn't stay in the room because, just three days before our check-in, the host demanded a higher price than the one agreed upon in the contract. Her behavior was very unprofessional, and the situation left us unable to proceed with our stay as planned.

The room had crackling/falling down paint from the roof in the bathroom, the entry to the building was in a trash ridden alley with a torn up rug, the internet was down 40% of the time and constantly going on and off, Cleaning in the room cost an additional 600 lyra by request (which was never communicated until I asked) and the next door neighbor was ramming his door open and shut multiple times during early and late hours, would not ever recommend this at all.

Just stay away from this appartment. The photos don't reflect the real situation in the appartment. Broken furniture, spider webs all around. Everything is very old and dirty, the walls are damp, and there is a constant unpleasant odor. Access to the terrace is also blocked.

No recommend

This has been the worst stay ever. Firstly, the apt is super noisy. Its very near the main train station (Campanha) and the bedroom is right above the main road which means you hear all the traffic super loudly in the flat, so much that you cant even open the windows as you cant hear anything, let alone sleep properly. Secondly, there is barely any storage in the flat, the landlord left one set of towels for my 18 nights stay, half a toilet roll, and one bedding. This would be ok if there was a washing machine in the flat, but when i asked for the second set he told me to go and use the laundrymat nearby, which I refused so only then he sent his cousing to bring extra bedsheets and towels. Then, the building key was dodgy and didnt work properly which put me in a very uncomfrortable situation right before my meeting that i couldnt enter the building. After that he gave me a code for the building so the whole thing could have been prevented. Then came the electricity problems, one whole day i had continuous cuts both water and electricity, which was the building wide fault. Again massive inconvenience for me and my work. For that he originally agreed to pay a refund of 15% which then he decided to condition if only if i pay 30 eur for a small carpet damage that accidentally happened during my stay. I agreed to pay this but the 15% he stilll hasnt paid back and is continuing to be problematic about it. I never had such bad experience with any landlord so far.

HOST'S REPLY:
I agree with the guest on one thing: this was the worst hosting experience I have had.
She forgot to mention that the missing second set of towels and extra toilet paper were brought to her door the same evening. Bed linen is not even a Flatio requirement but she received a second set anyway, as a courtesy.
She also forgot to mention that the building key worked for everyone else. I have never had to give the entrance code to any other guest. When she reported the problem, I sent her the code within the hour, and it could have been faster had she called the phone number I gave her, which she never used.
The electricity and water interruptions were a street-wide failure by the distribution operator, affecting neighbouring buildings as well, not a fault in the apartment. She also wrote to me at the time, "I know it's not under your control." While the outages were ongoing, I offered her cancellation with no penalty plus a further 15% rent reduction as courtesy. She stayed until the end. The current guests have been in the apartment for a month and have had no electricity issues. In their own words, "we're having a great time. We're delighted with Porto and the apartment."
She also forgot to mention the state she left the apartment in: extremely dirty, with the rubbish not taken out and open food left in the fridge. The carpet was covered in a sticky substance, which she described as children's slime, and had to be sent for professional cleaning.
On the refund: the 15% reduction and the €30 carpet cleaning fee were set out together in a lease amendment. She accepted, with Flatio's confirmation, that the fee would be deducted from the refund. She forgot to mention that before writing this review, she messaged me that she was "prepared to not be fully transparent" about her stay if I paid her. She wrote this review before signing the amendment, signed it two days later, and I transferred the balance the next day.

Stay away ! From the fire alarm going off day and night to the host, not responding to calls and emails, the bed slept very hot, when you plug the iron in the wall, the electricity would go off. and you have an iron with no ironing board?Then we had a refund issue with the host that took weeks and weeks to resolve and still not to our satisfaction. The host refunded the amount that he saw fit not that the amount that Flato agreed on again a terrible experience. The only positive thing it’s a good location..

The accommodation itself was fine, but unfortunately, my experience with the host made my stay very unpleasant.
Unfortunately, I had a very disappointing experience with the host. After I left, the host accused me of leaving the house dirty and even asked me to pay an additional cleaning fee, which I found completely unfair and inaccurate.
I always kept the house clean and tidy during my stay, and I also cleaned the common areas before leaving. I have photos and videos showing the condition of the house after I cleaned it.
If you decide to book this place, I strongly recommend taking photos and videos of the house before and after your stay, just to protect yourself from any potential disputes regarding cleaning.

The flat itself was OK ; it’s quite spacious and relatively new. The bathroom is nice and everything works very well. The huge problem we had was that the flat was filthy when we arrived. Everything was very dusty, there was hair lying about everywhere, and the floor was greasy and sticky. Even after a thorough clean using a steam cleaner, we couldn’t get rid of that feeling on the floor. The worst part was the smell in the flat. We had to clean the inside of the host’s cupboard, which was greasy and yellow; that helped a bit, but if you don’t air the place out for a day, the foul smell comes back. We were very disappointed on arrival and received only a small financial compensation from Chill Hills (the property manager), which wasn’t worth the effort we put in to keep the place reasonably clean.
What’s more, the advert stated that there was a free parking space a one-minute walk away, but we were surprised to find, upon arrival after a 13-hour drive, that this was no longer the case. Parking spaces in the neighbourhood have become chargeable at night on weekdays. Fortunately, we were able to find a solution using our business parking permit. However, we still had to pay for parking on a few occasions. Despite the fact that this error was reported to the agency back in May, I can see that the parking facility is still listed in the advert.

The bed sheets provided were dirty and the wrong size; we had to buy some in a hurry when we arrived so we could sleep.
Afterwards, there were several communication issues with the Chill Hills team; no one was there to meet us when we arrived at the flat or when we left, and we never managed to get in touch with them – we just left the keys in the flat and that was that.
In conclusion, the flat itself was fine, but we kept finding disgusting things in it for weeks on end – the shower drain was blocked, a wardrobe was mouldy… It has great potential, but the management and cleanliness need to improve significantly.

Look Elsewhere.

1. Filthy arrival: The house was covered in dust absolutely everywhere.
2. Broken AC remote: The AC remote barely functioned, making it easier to just go without *in the summer*
3. Broken fan: The home owner didn't bother to check if the fan was working before my arrival *in the summer*
4. Undeclared noise: Constant, loud construction outside all night long making the home unlivable.
5. ⚠️Electrical hazards: A faulty outlet destroyed my travel adapter. The host refused to fix the wiring, tried to blame my adapter, and lied to Flatio by claiming the outlets were repaired despite a WhatsApp conversation showing otherwise.
6. Absent management: I never spoke to or met the actual host. Communication was entirely through their son/grand child, who had zero authority to resolve any issues.
7. No support: Flatio was unhelpful, would not look at my screenshots, and sided with the host. When offered a mutual lease termination, the host predictably refused, leaving me out of pocket.
Avoid this property.

Cockroaches in the bathroom, the shower was leaking, the bedroom was hot while the kitchen was cold, and there was no vacuum cleaner. The bathroom tap was also leaking, and it took 15 days out of 30 to fix it, even though according to the agreement it should have been fixed within 5 days.

The apartment code was also given to other people, and it was very uncomfortable to realize that someone was trying to enter our apartment in the middle of the night.

The apartment is spacious and the bed is comfortable. However, it is very noisy even with the windows closed. There is a dumpster near the entrance, and people are constantly searching through it, making it difficult to enter the building.

The landlord responded quickly, but don’t expect any actual changes. Was it worth €1,000? Probably not. The good thing is that it is close to the metro, but the shops are far away.

There were also very loud sounds, like the building was falling apart. When a truck passes nearby, the whole building shakes. The internet didn’t work in the bedroom; 1 Mbps is basically nothing. On the sofa, it was 113 Mbps download and 75 Mbps upload.The kitchen tap has very high water pressure, which causes water to splash everywhere.

A tulajdonos értesített, hogy a lakás nem használható csőtörös miatt még egy nappal a tervezett beköltözés előtt sem. Javasolta, hogy keressek másik megoldást Ezt megtettem, és tájékoztattam erről, illetve arról, hogy nem kívánom igénybevenni a lakást. Ezt akkor elfogadta. A Flatio kérése alapján kértem, hogy a lemondás elfogadását írásban erősítse meg. Ígérete ellenére ezt a mai napig nem tette meg, így a befizetett bérleti díjat nem kaptam vissza.

I spent almost a year in this accommodation. I had many bad surprises and the accommodation isn't in the best shape. It is indeed well-located near the university; however, it is not worth the price listed on Flatio. Furthermore, the landlord agreed to compensate for the two months that I didn't had wifi in the apartment and nothing had been done .... So I do not recommend this accommodation.

Honestly, the apartment is very poorly equipped. It lacks things that, in my opinion, are basic necessities, but which the host seems to consider "extras," such as a bathroom mat, a toothbrush holder, a toilet brush, or even a broom. Considering that these apartments are intended for medium- to long-term stays, I find this quite absurd.
Furthermore, the dryer is not available inside the apartment for guests' use. Instead, it is located in a basement (which feels somewhat unsanitary) and is shared by the entire building—there is only one dryer for 20 apartments. It would at least make sense to provide a laundry basket to carry clothes back and forth, but not even that is available.
There is also no bed linen replacement service. As a result, not only is doing laundry inconvenient, but if you want to wash your sheets, you have to plan ahead and potentially lose a whole day waiting for the shared dryer to become available when you need it.
If you're staying for a month, you can manage, but I can't imagine staying any longer. What surprised me most is that it isn't cheap to rent. Other than that, the location is fine, and having the shopping mall nearby is convenient.

No

We had several issues with the apartment related to cleanliness, maintenance and the availability of advertised amenities such as the pool. The host was responsive but ultimately the resolution required mediation via Flatio. Future guests should double check pool availability for their specific dates before booking as there are restrictions that are not made clear when booking.

HOST'S REPLY:

We appreciate the tenants review.

The only issue during his stay was the temporary unavailability of the shared community swimming pool for part of his stay. This was due to an exceptional maintenance issue before the official opening of the swimming pool season in Valencia and was not the result of any permanent or undisclosed restriction. The pool was fully operational from the official opening of the season, and the guest was able to use it for the remainder of his stay.

Although we were under no obligation to provide any compensation, we offered a refund to show our goodwill. The statement that “the resolution required mediation via Flatio” does not fully reflect the course of events. Flatio became involved only after an excessive compensation request was made by the tenant. Prior to that, we had proposed a goodwill refund on several occasions which was rejected and only accepted after Flatio involvement. The final refund provided was exactly the same amount as our original offer.

Finally, we would like to clarify that there were no cleanliness issues with the apartment. The goodwill refund related solely to the temporary unavailability of the shared community pool for part of his stay.

While we regret that the pool was temporarily unavailable for part of his stay, we believe the overall rating does not fairly reflect the quality of the apartment or our efforts to resolve the matter in good faith.

The common areas of the apartment suffer from an imminent collapse of a ceiling. Communication from the landlord's side has been non-existent. He also failed, despite promises, to return prepaid rent. The Flatio support team failed entirely to resolve the situation and attempted to trick me into signing a waiver that would give up my claim on the prepaid rent after I terminated the lease for cause.
For the size of service fee paid I would hope that they at least make a basic effort to resolve the situation without the neccesity of a lawsuit.

Paperthin walls and loud indian neighbors that fight daily, their baby cries and screams for hours every day.
Internet was down for 5-6 days in total during the 6 weeks I stayed there.
Cockroaches in the apartment: 9 different times
Lost 900€ in wages due to the internet problem. No one compensated me, not even Flatio themselves in any shape or form.

Disappointing stay: poor cleanliness and lack of care

I cannot recommend this flat due to major issues with cleanliness and communication. Upon arrival, the entire place was covered in dust. When I messaged the host with pictures to ask about the cleaning situation, the response was incredibly dismissive: "Ah, I just painted so left the windows open because of the smell." There was absolutely no apology or effort to fix it. He also mentioned that the cleaning is 50 euros if I needed it.

To make matters worse, I found the washing machine completely full of dirty towels and bed sheets. Additionally, the apartment gets virtually no natural light and is very dark throughout the entire day.

On top of the poor hygiene, the host constantly messaged me asking to enter and view the apartment because he was trying to sell it. Between the lack of basic preparation, the hygiene issues, the constant disruptions, and the host's indifferent attitude, it was a very uncomfortable experience.

Cannot recommend. It's always raining into the apartment, you will be living in a construction site.

Dear Flatio,
I have always tried to follow all legal procedures and fulfill my obligations properly. When I received the invoices that were presented to me, I paid them in full.

Later, I received a notification stating that I had an outstanding balance of €34. As soon as I saw it, I contacted both your office and the apartment owner because I did not understand what this charge was for. Unfortunately, I did not receive any response from either side. The apartment owner even told me that I did not owe anything.

As a result, I assumed that this might have been a technical or administrative error, and time passed without any clarification.

More recently, however, the apartment owner accused me of being dishonest and unwilling to pay. I find this unfair and difficult to understand. The amount in question is very small and could have been resolved immediately if I had been properly informed. It was never my intention to avoid any payment.

What disappointed me most was that, instead of first clarifying the situation, I was insulted and judged without any investigation of the facts. I believe that in situations like this, there is no need for accusations or personal attacks. We should treat each other with respect, kindness, and understanding.

Despite being offended by these accusations, I still apologized for the misunderstanding and the situation that arose. In the end, everyone’s actions speak for themselves.

I wish everyone the best and hope that we can all treat one another with courtesy and respect.

Best regards,
Fazylbek

The apartment itself and the location are excellent—it's a quiet neighborhood. However, there are a few drawbacks:
​The refrigerator wasn’t working. Since I stayed alone, I just ate out, but I still believe a fridge is an absolute necessity. In response to my requests, the landlord sent a technician. The technician mentioned he was already aware of the problem from a previous visit and stated that the fridge simply needs to be replaced. He said he would inform the landlord, but that was the end of it—the issue was never resolved.
​The internet is weak and constantly disconnects. I relied on my mobile data, but if you work from home, this is definitely a dealbreaker.
​Overall, the apartment is suitable for a short trip to Gdańsk due to its wonderful location in a quiet area. However, if you are a digital nomad looking to rent for a month or so, you should skip this place.
​P.S. At the beginning of each month, they change the code on the entrance door without warning you. This was another "pleasant" surprise when I couldn't get inside the apartment in the evening.
P.P.S. The host doesn't use WhatsApp, so you have to call a Polish phone number and wait a long time for anyone to answer.

The place have a good location, but it was very dirty and the second floor its too low. Not what we expected. We also have some trouble to comunicate with the host prior the arrival.

Would love to have given a higher rating, but sadly we had a few issues when moving in. Firstly, the bathrooms were still dirty, with stains and nail clippings on the floor. We also had a mould problem in our cupboard that wasn’t resolved in the 6 weeks of our stay; this meant we couldn’t use our master bedroom cupboard. Although they did send cleaners to clean the bathrooms, nothing was done about the mould.

passabel