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Cestujem a prenajímam si byty už posledných 10 rokov ale ešte nikdy som sa nestretol s takýmto úbohým servisom. Po prvé. Byt sa nenachádza na inzerovanej lokácii. Majitelia iba využili bug v internetových mapách kde "Lublanskú 6" ukazuje hneď pri metre IP Pavlova, no v realite je to až na križovatke s ulicou Wenzigova, pri parku Folimanka. A sú si toho dobre vedomí, pretože ten byt inzerujú ako "2min od metra IP Pavlova" hoci v skutočnosti to je 12 minút. Druhá vec je, že podľa kontraktu podpísaného prostredníctvom webu flatio máte nárok na check-in už od 10 rána, no ich štadardný čas je 6 večer, lebo súvisle ten byt prenajímajú aj na AirBnB, tak sa to snažia synchronizovať. Keď ich s tým konfrontujete tak vám neodpisujú, až kým s tým nekontaktujete podporu Flatio. Potom sa tvária že to bolo "nedorozumenie". A za tretie. Telefón na vás síce majú, ale spoliehajú sa na to, že vám nechajú odkaz v správe tu na portáli Flatio, kde to bežný pracujúci zaneprázdnený človek absolútne nekontroluje a potom sa vám stave že keď ste doma o 7 večer vyzlečený s tým, že idete do sprchy tak si odrazu vlastným kľúčom odomknú dvere a nakráčajú vám do izby dvaja cudzinci ktorí ani nevedia po česky, a pozerajú sa na vás ako vyjavení, že "prišli sme nastavovať internet". Žiadne klopanie, ani zvonenie, drzo si hneď odomknú a vbehnú vám dnu. Grcám z takej úrovne ubytovacích služieb. Nehovoriac o tom, že ten byt je v dezolátnom stave, za posteľou špina a prach a na dlaždici ktorá pri vani drží iba na dobré slovo som si skoro rozrezal nohu. Hanba! A televízia je samozrejme v ruskom jazyku ku ktorej je ovládač na ktorom funguje iba hlasitosť. Hrozná skúsenosť, nikdy viac!

BEWARE. Do not book with this host. Lied about the apartment being left dirty and the bed broken(haha..?). I left the apartment much cleaner than it was given to me and did not break anything. She then tried getting me to pay over 100 dollars using some bank transfer website. DO NOT BOOK WITH THIS SCAMMER

The worst worst stay I ever had. Better think twice if you consider to rent this place...

Terrible and the landlord was so impolite and rude

Standard is no good, but price high. There is no wifi in the room, no space to work. Honestly, I don't why it was recommended for nomads. Breakfast: every day exactly the same, no vegetables, no egs. No vege option.

Four days before my roommates and I's arrival date we were told by the owner that she "double booked" & we would have to find other accommodations during the first two days of our arrival. I did not feel as if the owner felt bad about this mistake and when I asked if she had any places she would recommend to stay we were sent a link to a hotel that was longer open. We are three girls in our twenties that are traveling all the way from the states. Rather than canceling our stay (for the 3 months that we were planning on staying there) last minute, we found other accommodations these two nights as we were asked. Once we arrived we did not receive any help carrying our luggage/bags up the flight of stairs. When we arrived it was very humid and hot outside, my roommates and I were wearing shorts and a tank top and when we asked about air conditioning we were told that we could not have the remote. After having to convince the landlord to allow us to let us use it because it was stated as a feature of the flat on the listing. We were later messaged by the owner that she would pick up the remote not even a week later when it was still hot and humid outside. We were suppose to be refunded for the two days that we did not stay there but were told that the funds would now act as a "deposit" for the keys. This was never talked about until we arrived at the accommodations. We realized there were no paper towels, towels, trash bags, basic necessity items so we had to go to a market after first arriving to get these things. We asked for cleaning supplies, and only receive a mop that was falling apart/extremely dirty. We once again had to make a stop to the market to cleaning supplies to clean our flat. Because of all these things, we decided that we wanted to put our 30 day notice in. The owner wrote me communicating that she saw this request but delayed the process by waiting to submit the inquiry with Flatio which delayed our depart date. We cleaned our flat for our check out date but it was not up to the owners standards so we communicated to we would pay her cleaning service 3 HOURS to clean it properly. Thinking that this would resolve the issue. I recieved a message from the owner about how unhappy she was with us and was sent photos of the apartment, including an image of the mop we were given to clean with. So we could at least agree that this mop was dirty - why was it given to us to clean the flat with? I was also told that a complaint would be made against to Flatio. Overall this was my worst experience in an accommodation while traveling. Not because the place wasn't clean, not because things didn't work correctly, but because the owner was so incredibly unpleasant to work with and I feel as if she look advantage of the fact that we were three young girls.

No hot water in the kitchen and also in the bathroom the hot water work for few hour only The apartment is not close to the public transportation

Hello to everyone who wants to have a feel-well-home in Budapest! To be honest, my first impression was horrible. I didn’t had a wardrobe, no table and just a mattress, lying on the ground. The owner was very friendly and I had the chance to build my own bed.. He was kind and I got a wardrobe and a table as well, but I still can’t understand why it didn’t had any pieces of furnitures.. Well, the price performance ratio was not fair, but hopefully he took my words to heart and changed something! Have lovely days in Budapest and hopefully you will find your dream location !

Nice area, very good location, garden conection. Parking most of the time possible and free. The flat is a converted garage, looks like a proper cave than a flat. The cold radiating from the wall even end of August. The furnitures are low quality. The cooperation with the owner almost impossible.

This place is noisy, dirty, and unpractical. Not to mention unsafe, as the fire extinguishers were over 18 months past due for inspection when I stayed there and one of them was totally empty. There is no system for disposing of previous guests' food, so it's just left there to rot and fill up the fridge. The buzzer rings all night as people come and go into the building, and the rooms' doors must be slammed shut to close them: good luck sleeping through the night. There is no free clothes washing, instead we were allowed one bag for free throughout our stay, but it's normally paid. Ditto for cleaning the room, it costs 25 EUR per. Common areas are barely cleaned only once a week on Mondays. Some things are missing like any kind of paper towels in the kitchen (you have to buy your own) or toilet paper (you also have to buy your own if you run out). The rooms don't have much space to store your clothes, there is no space to properly hand the towels to dry, and the heavy metal bathroom door is VERY noisy to open/close. The owner (who isn't named Nicolas, despite what it says on the listing) takes a few days to answer messages. Also be aware there is no staff at the property, and to open the outside doors you will need a smartphone with a roaming plan (and hope you don't run out of battery). I would not recommend this place despite the low price, and I wouldn't stay there again.

We moved into the flat after the Covid winter lockdown in Hungary and it was immediately clear that no one had been living in the property for some time. The flat was in extremely poor condition when we moved in; it was very dirty with lots of dust and dead insects on the floor and surfaces. My partner and I spend the first days cleaning the flat as best as we could as well as replacing broken parts such as the shower tube which was spraying water across the bathroom. We paid for this ourselves as we wanted to get our relationship with the landlord Linda off to a good start. The biggest problem was that the boiler had also not been cleaned for some time. This meant it emitted Carbon Monoxide. This was so serious that my partner had to spend the night in hospital with Carbon Monoxide poisoning. Linda claimed the boiler had been cleaned recently, however an independent engineer who came to repair it said the problem was the amount of dirt. I also watched him remove a huge amount of dust and dirt from inside the boiler and it also seemed to me that the boiler had not been cleaned for some time. When we handed the apartment back we again tried to clean the flat as best as we could. However there are months of dirt which needs a full deep clean by a professional company with the correct machines and cleaning products. When Linda arrived for the handover she tried to complain that the flat wasn’t clean enough to give the deposit back. I was very surprised that after a Carbon Monoxide leak in her flat had resulted in someone being hospitalised, she was now complaining about a €50 deposit but eventually she seemed to accept that the flat was being handed back in a better condition that she had given it to us and she returned my deposit. Overall I would advise people to think carefully. If you do decide to stay here, I strongly recommend you bring a Carbon Monoxide alarm with you. There is one in the flat but it has been triggered numerous times by the CO leaks in the bathroom and despite official guidance saying that a CO alarm should be replaced after it has been triggered, Linda chose to keep the old one in place. We ended up buying our own alarm but we took it with us when we left. I have written to Flatio and asked them to undertake an inspection of this property before more people are allowed to live here. I hope this results in some changes, but the above is true as of September 2021. This is the first negative review I have ever written of a property and I don’t enjoy writing it but it is important that people are warned of the potential risks. To try to end on a positive note, I would say that Linda’s partner was very kind and polite throughout the rental process.

This was the most horrific experience of renting a property I have ever had. Upon checking in, I was horrified to find a very large and noisy construction site overshadowing the back garden and terrace, bearing in mind this was the main reason I booked this apartment as it is only a studio with no lounge or sofa. Rosario who let me into the flat, informed that the construction was only happening from Monday to Saturday, 8am-6pm. After demanding to cancel the contract which was for almost 5 weeks, I was told it was not possible and they wouldn't partially refund me. On the last day, Rosario entered the flat without permission and told me to leave with no notice period. I had withheld the last weeks rent so I could get out of the contract, as I was getting very stressed out with everything going on. These people at the Feeling Inn have zero empathy or consideration for their guests, and I cannot advise more against booking this apartment or using their services.

Instructions to find and enter apartment unclear, the AC was leaking copious amounts of water on the floor, the bedroom is under the roof and the AC doesn't reach there (it gets very warm), the street below is very very busy despite being so small (cars, buses, loud motorbikes). The agency did very little to remedy the leak, expected us to be present for the technician instead of them, would not offer a partial discount. After a week of non-stop complaining, the landlord finally offered to move us to a different and larger apartment which was in a much less convenient location. We had no choice but to accept because of the AC leak that went unfixed, the temperature issues, and the noise at the apartment. Bed linen had several stains, and the bathroom towels were half polyester which doesn't absorb water. I would not recommend this apartment (or any other managed by Feeling Inn) based on my two weeks stay and wish I had stayed with a different agency in Porto.

Rude and adamant landlord, flatmates smoking and taking drugs

venho por este meio mostrar o meu desagrado face a esta Empresa e não à plataforma Flatio que é excepcional! a dita Empresa WarmRental solicita indevidamente cauções de valores exorbitantes e dado que não excedi os 4 meses acabaram por fazer essa prática ilegal na plataforma, no entanto aceitei. tentei rescindir contrato 14 dias antes do mesmo findar e não foram condescendentes e não quiseram devolver o depósito de segurança e acabaram por não devolver, Empresa sem palavra, não teem espaço físico e apenas respondem por e-mail. relativamente à casa, excepcional, zona tranquila, edifício moderno e novo. embora as casas sejam razoáveis, a atitude deles é lamentável em tempos de pandemia relativamente aos depósitos de segurança. Obrigada, Sara Silva.

I stayed in the Lisbon Steps apartment. I felt BnBird misrepresented the apartment that I stayed in on the apartment's listing: they described it as "gets tons of light during the day!" whereas in reality it was the darkest apartment I have ever stayed in. After I complained, they removed this sentence from the listing. The listing also said "the bedroom has one comfortable double bed". This was only true after they replaced the bed with a new one, 1 week into my 2-week stay. The old bed had a mattress lying on a hard board that curved upwards at the ends, making it very uncomfortable to lie on. BnBird were always friendly and polite in their responses. But I am frustrated that the flat didn't match the description, and I feel I overpaid for my stay.

Nie polecam. Jedyny pozytyw mieszkania wiązał się z lokalizacją w samym centrum. Poza tym mieszkanie zapuszczone i wymagające napraw i remontu praktycznie na każdym kroku. Do tego wielokrotnie podczas pobytu wysiadł w całej kamienicy prąd co było dużym problemem ze względu na naszą potrzebę pracy zdalnej. Kontakt z wynajmującym bardzo słaby. Za każdym razem otrzymanie odpowiedzi wymagało wielokrotnych przypomnień i długiego czasu oczekiwania. Wyposażenie mieszkania niestety niewygodne mimo fajnie wyglądających zdjęć. Bardzo niewygodny materac oraz poduszki, połamane krzesła i stelaż. Ogólnie nie polecam i radzę omijać tą agencję szerokim łukiem. Bardzo często wynajmujemy mieszkania krótkoterminowo i było to zdecydowanie najgorsze do tej pory doświadczenie.

This is going to be a lengthy detailed review of my 5 month stay at Daniel's apartment in Prague 1 Old Town on Flatio so here we go. Cons: 1.) Noise= every day noise! Street noise, construction, hammering drilling about every day there was noise. 2.) Smell= The stinky smell of the outside hall of trash and cigarettes mixed with the restaurant below. 3.) Furnishings= The furnishings are very outdated and dirty need updating. The flooring is in very bad shape super scuffed up so bad you cant even tell if its clean or dirty! 4.) Dirty= When I moved in the floor was dirty, kitchen counter tops dirty caked in white powder, grease all around the stove top, shower had thick grime built up that took me a hour to clean. 5.) Not family friendly= the bottom floor of the apartment building is a hotel like hostel tenants come and go and leave trash are dirty and loud. Had to call the cops one night for noise after hours and neighbors not friendly. 6.) Landlord= He was trying to get me to pay for his apartment repairs not caused by me. This was all brought to my attention a couple weeks before I moved out how convenient! Landlord sending me many messages borderline harassment. Daniel mentioned money and looking forward to going back to work soon I am assuming it is the lack of funds he has. Overall Daniel is a poor Landlord too worried about money and does not care about his tenants! PROS: 1.) Location 2.) Cost of rent at the time during the pandemic was low but not anymore its pretty much doubled and overpriced now. 3.) Stable internet I moved in early February (during covid pandemic) everything was nice and quiet as expected just some traffic noise as the living room and bedroom windows are facing the street. The room is on the 3rd floor so the very cold winter wasn't too bad heaters worked. The windows in the apartment are about as old as the building 100 years old and very poor insolation. When I first moved in about half of the windows were not close all the way letting in below freezing temperatures I was trying to figure out why the apartment was not warming up and found the reason. One of the windows had a handle missing creating a hole letting the freezing air pour in I contacted the landlord to have it repaired he sent a handy man to fix it no problem but am wondering how this was overlooked and not fixed before I moved in. There are issues with this apartment and the location but the biggest issue I had was the NOISE so much noise! At first when I moved in it was quiet due to it being February no tourists and a pandemic but once the weather started to warm up and tourists poured back in there seemed to be noise every night. About 10 days after moving in I was woken up at 7:30 am with loud drilling and hammering which sounded like right above me. The drilling was so bad the walls were shaking vibrating this went on for a month! When I called my landlord asking if he knew there was going to be construction he denied everything which I find to be a lie as he had to of been given a noticed about construction in the building were he owns a apartment. The construction was so loud couldn't even hear the tv and forced me out of my own home with my two 4 year old kids it was unbearable and keep in mind this is dead winter freezing out. The landlord could care less and was very annoyed with my complaints even got angry at me arguing with me on the phone absolutely awful experience. The street right in front of the apartment was being paved for weeks would wake up to the smell of asphalt and loud machinery right outside my window. I had strangers coming inside the apartment building knocking on my door asking to talk to me about a apartment for auction next door to me and others ringing my intercom very annoying. One person wasn't even wearing a mask and was asking me to open the door this was back when covid was very bad. Overall a poor experience I do not recommend Daniel as a Landlord or this apartment. I do not recommend living in Prague 1 old town area it is dirty, loud and smells.

Run! Run! Run! This owner is a thief. He pulled the bait and switch on me twice and got away with it since flatio doesn't punish people for doing this. The apartment is on a very trendy street in Karlin, so renters usually ignore the awful conditions they live in due to the convenience of the location. He is also targeting foreign nationals since we are usually less prevalent to make trouble. I knew something was wrong from the moment I rented the apartment when the owner reached out to me to provide me with his personal WhatsApp account. Days before the move, I was provided with pictures that were so unfamiliar that I reached out to the owner. The drapes in the living room were removed and replaced with sheer oned that provided absolutely no coverage for my six-year-old daughter and me. I was told at least twice that curtains/drapes would be and was ordered, but they never came. I also asked if the television set could be replaced since it was pictured in the flatio ads but not in the photos sent to me. The kitchen table and the sofa was different. I am from California, so I selected the apartment based on its size on posh look. On day one of the move in, a maintenance worker wheeled a grocery cart to my apartment and into the kitchen to hand deliver me two plates, a set of forks and spoons, two large bowls, one small and rusty frying pan, and four drinking glasses. I felt as if someone forgot to tell him that black people were free and communism had fallen. The scam gets deeper. I didn't have WIFi, so I spent the night in hotels for the first week since it was so close to the end of the fall term, and I was in deep with preparing for finals. The property manager then texts you to state that a cleaning lady is available once a week at 150 czks per hour. Here is the catch, even if your apartment is spotless, the lady walks around your apartment until she has accumulated two hours exactly on the clock. After observing her scam a couple of times, I overpaid 400 czks, never returning. Two months into the lease, the owner comes by and states, "he rented the apartment on flatio at $1170 by accident. He stated that the $1170 was only suppose to be for one month even though I signed at least two contracts that specifically quoted the $1170. Flash forward three days after krizikova street gets voted the 11th most popular street worldwide, and now the owner wants me to sign a year lease for $1400 at his trash smelling, police wandering around, tenants yelling and screaming and kicking on doors all times of the night or vacate in 30 days. So I decided to vacate and still pay $1400 but somewhere much nicer. The owner was so upset that he told flatio that I left the apartment a mess and broke items to keep my deposit. He was so stupid that he forgets his property manager had already done a walkthrough with me and only found a light bulb that he tried to charge me for the whole lighting switch. The manager was so petty that he wanted me to nearly buy him a brand new refrigerator for one cracked plastic fruit bin. I decided to sign the paper admitting that my usage of the fruit bins may have exacerbated the crack that was already present upon my move. The owner submitted false statements to flatio in an attempt to destroy my character. However, I delivered fresh expensive pastries and frozen yogurt to his staff on mother's day and fathers day since I felt sympathy for them. This owner could not get away with this if flatio stands more by their clients like their competitors over at Airbnb.

Scam, don't come here

The only good thing about this apartment is that it has a very good location. Apart from that, it is very noisy (the main room faces the street) and you can barely sleep during the night. Not to mention in the summer it is extremely hot (being at the last floor) and the existing fan doesn't keep up with the high temperatures. On top of that one of the windows doesn't fully close. The washing machine doesn't spin the clothes and once the cycle is over you get your clothes full of water. There wasn't also any recent disinfection since there were spiders and ants in the apartment. But at the end of the day, what was the most disturbing is the fact that once you've moved in and pay, the landlord completely ignores you if you have any issues or something is not according to the description. Extremely amateurish!

The apartment was dirty and very worn out. Some of the equipments broken, non functional. Chunks of dust and dirt around. The sofa was in sad state, long black hair to be found throughout the flat and in the sofa, leftovers of food under the sofa pillows. We have immediately communicated this to the landlord. They promised to send cleaning personnel and a handy man to fix needed. We waited next day at 9 AM. No one has turned up without given any excuse why. I had to be very proactive and kept calling them to get someone to come and clean. They did and it is very substandard. It’s rather surprising that in the age of Covid the cleaning is not their priority. Long story short, after discovering more and more unacceptable state of the apartment we were ready to move out. We went to the landlord office to talk about this, their assistant has promised to us that the landlord will get in touch with us to discuss the needed. No one has ever communicated with us after that. Would we come back to this place or landlord? Definitely NO. Currently there are many other cleaner options in the town. After this fiasco we managed to secure different apartment two streets away in Residence Ostrovni. Super clean and responsive management.

Uma espelunca! Casa a evitar a todo o custo! A roupa que estendi ficou cheia de pêlos e cócó de gato. Foi necessário lavá-la de novo. A senhora Morgane, cito, disse-me para ir "falar com os vizinhos, que era tranquilo". Verdadeiramente lamentável a falta de profissionalismo desta senhora. Quando reclamei, nada fez. Nesta casa, não se pode abrir as janelas das traseiras, o cheirete a cocó de gato e os mosquitos que a porcaria atrai são insuportáveis. Chamei a PSP e a Policia Municipal. Vieram e verificaram as condições de insalubridade do alojamento. Vou fazer uma exposição à ASAE e a minha queixa fica igualmente pública, na Polícia Municipal. O senhorio, pelo que observei, esteve cá quando reclamei e pedi a devolução do dinheiro, mas não foi capaz de nos bater à porta e dizer algo. Para terminar, a Sra. Morgane, que muitas vezes nem percebia o que eu estava a dizer-lhe, estava à espera que saíssemos ontem e procurássemos outro alojamento, isto em pandemia e com o concelho de Lisboa em situação de cerco pandémico. Inqualificável! Amanhã vou ter de ir para outro alojamento, isto em dia de trabalho para mim é com todo o prejuízo que vai trazer-me. Pedem-me, para o período de 28 de Junho a 14 de Julho, no qual preciso de ficar em Lisboa, exactamente os 1200€ que paguei para vir para aqui. A FLATIO está a propor-me que pague 400 e tal euros pelos dias que aqui fiquei. Já expliquei várias vezes o porquê de me ir embora: esta casa é insalubre. Que imagem quer a FLATIO ter? A de apoiar senhorios que dispõem de alojamentos sem condicões? Esta é a pior experiência de sempre em alojamentos locais. Aguardo a devolução integral dos 1200€. Se não me restituírem o dinheiro, fico em dificuldades para pagar o novo alojamento, tudo culpa de um senhorio, da Sra. Morgane, que de profissional nada tem e, agora, da FLATIO, que quer que eu aceite 700 e poucos euros de devolução. A FLATIO já me enviou duas vezes o mesmo documento de rescisão, sempre a propor que pague por uma estadia como a que descrevi. Tudo do pior. Em suma, para onde é que eu vou, com o dinheiro que querem devolver-me? Aqui na FLATIO o cliente é o elo mais fraco?

Hhr