Herói da vizinhança
Senhorio experiente
Modern Living with a swimming pool
Avaliado em: 29.06.2026 Tempo de permanência mês
Mike S.
We had several issues with the apartment related to cleanliness, maintenance and the availability of advertised amenities such as the pool. The host was responsive but ultimately the resolution required mediation via Flatio. Future guests should double check pool availability for their specific dates before booking as there are restrictions that are not made clear when booking.
HOST'S REPLY:
We appreciate the tenants review.
The only issue during his stay was the temporary unavailability of the shared community swimming pool for part of his stay. This was due to an exceptional maintenance issue before the official opening of the swimming pool season in Valencia and was not the result of any permanent or undisclosed restriction. The pool was fully operational from the official opening of the season, and the guest was able to use it for the remainder of his stay.
Although we were under no obligation to provide any compensation, we offered a refund to show our goodwill. The statement that “the resolution required mediation via Flatio” does not fully reflect the course of events. Flatio became involved only after an excessive compensation request was made by the tenant. Prior to that, we had proposed a goodwill refund on several occasions which was rejected and only accepted after Flatio involvement. The final refund provided was exactly the same amount as our original offer.
Finally, we would like to clarify that there were no cleanliness issues with the apartment. The goodwill refund related solely to the temporary unavailability of the shared community pool for part of his stay.
While we regret that the pool was temporarily unavailable for part of his stay, we believe the overall rating does not fairly reflect the quality of the apartment or our efforts to resolve the matter in good faith.
1.8
We had several issues with the apartment related to cleanliness, maintenance and the availability of advertised amenities such as the pool. The host was responsive but ultimately the resolution required mediation via Flatio. Future guests should double check pool availability for their specific dates before booking as there are restrictions that are not made clear when booking.
HOST'S REPLY:
We appreciate the tenants review.
The only issue during his stay was the temporary unavailability of the shared community swimming pool for part of his stay. This was due to an exceptional maintenance issue before the official opening of the swimming pool season in Valencia and was not the result of any permanent or undisclosed restriction. The pool was fully operational from the official opening of the season, and the guest was able to use it for the remainder of his stay.
Although we were under no obligation to provide any compensation, we offered a refund to show our goodwill. The statement that “the resolution required mediation via Flatio” does not fully reflect the course of events. Flatio became involved only after an excessive compensation request was made by the tenant. Prior to that, we had proposed a goodwill refund on several occasions which was rejected and only accepted after Flatio involvement. The final refund provided was exactly the same amount as our original offer.
Finally, we would like to clarify that there were no cleanliness issues with the apartment. The goodwill refund related solely to the temporary unavailability of the shared community pool for part of his stay.
While we regret that the pool was temporarily unavailable for part of his stay, we believe the overall rating does not fairly reflect the quality of the apartment or our efforts to resolve the matter in good faith.
150/10 Mbps
