StayProtection
StayProtection para Inquilinos(as) é uma cobertura Flatio que se aplica a si em todos os momentos. Foi concebida para o proteger a si, ao seu dinheiro e à sua paz de espírito. Inclui também uma Garantia de entrada exclusiva, assegurando que terá um lugar para ficar, mesmo que as coisas não corram como planeado.
+ Stay Benefits
StayProtection
+ Stay Benefits
Stay Benefits é uma parte especial do pacote StayProtection que não vem com todas as propriedades Flatio. Inclui seguro de responsabilidade civil, serviços de assistente e apoio online 24 horas por dia, 7 dias por semana, para todas as situações abrangidas por este pacote.
Pode obter mais informações sobre os nossos pacotes StayProtection e Stay Benefits e quando são aplicáveis nesta página.
Garantia de Entrada
435/100 Mbps
Rigorosa (30 dias)
Avaliações
i clean 4 hours just to get it nice. it was hashstains on the floor and very dirty, i have photos of it if you want to see. and a real bad smell that you could taste in the air from the drains so i have to plug them when im not using. When i moved in i tried to book one week earlier of flatio in another room but he told me to send him money not to the site and that also wasnt clean, dust and hair all over the floor and he promised me that i was suppose to get a clean room in the switch but he sent in the cleaner 8 hours after i moved in so i did it myself because i had to work and the old room he rented out, so i had to choose of waiting to move in 8-9 hours after i was suppose to move in or clean by myself. It moved in a family with a newborn that screams all night. I woke up 6 times this night of noise from baby and the rules say that it is suppose to be quiet after 20:00, but they cook food and stuff until 00:00. Kitchen fan is also dripping oil from and the oven is so discusting and all pots and fryingpans are so bad, flat looks really good on the photo but in real life i think its not healthy to live here.
i asked if i could have some money back because of the cleaning and he said to me that the budget wasnt enough, and he paid for cleaner that not clean the room, very special. I would not recommend this place to anyone, and i asked 2 girls who moved in and he had mixed up with rooms and stuff so this man who is dealing with this apartment have proven that hes not a man in the right place and doing very bad advertisement for your site.
I dont know how he thinks when it say 2 persons per room but take in 2 person and a baby when we are younger people who lives here probably he should try match, its insane this. I have not feel comfurtable here in almost 2 weeks now because of them, I would like to have some money back from this because this is crazy, im suppose to be able to sleep in the night in my home...
And i wrote a message to the host and he said he was going to pay me back for these days but after that he did not say anything more. Im so angry because i almost had to pay 300 euros more because of this for having a home that im able to sleep in, very unsatisfied and probably never will use this site again and spread the word if i dont get money back for these days or a whole month.
HOST'S REPLY:
Dear All,
I am writing to provide context regarding the negative review left by a tenant who recently completed a 5-month stay at my property.
From the beginning of the booking, there were several issues:
1. Early Check-in & Room Switch: Prior to the contract start date, the tenant requested to check in one week early. Since his booked room was occupied, I arranged a temporary room. He agreed to a slightly higher rate to cover the last-minute professional setup costs and paid directly without objection.
2. Unfounded Cleaning Complaint: On the day of the room switch, the tenant refused to wait a few hours for the professional cleaner to finish the target room. Then despite the effective appointment of the cleaner, he claimed having cleaned the room himself and demanded a refund equal to his first week's rent. After reviewing the photos he provided, Flatio Support concluded that his complaint was unfounded. I offered ( by writing with Flatio CC'ed ) to this customer terminate the contract on day 1 due to his dissatisfaction, but he refused, explicitly stating he would stay the full 5 months and leave a negative review.
3. Payment Issues: The tenant consistently paid his rent late, claiming his salary was issued mid-month. He only began paying on time after receiving official warnings from Flatio.
4. Disturbances: His heavy marijuana smoking resulted in multiple written complaints from roommates, leading to 11 emails exchanged between Flatio, the tenant, and myself regarding potential contract termination.
One month before his departure he tenant recommended the apartment to one of his colleague.
On the 29.03.2026, his colleague also initiated a booking request via Flatio.
Given the behavior and context, I declined this booking request.
I thank Flatio for their support in this matter and for removing the personal data previously leaked in the review section.
Best regards,
Constant
Bairro
Nice if you like citylife
i clean 4 hours just to get it nice. it was hashstains on the floor and very dirty, i have photos of it if you want to see. and a real bad smell that you could taste in the air from the drains so i have to plug them when im not using. When i moved in i tried to book one week earlier of flatio in another room but he told me to send him money not to the site and that also wasnt clean, dust and hair all over the floor and he promised me that i was suppose to get a clean room in the switch but he sent in the cleaner 8 hours after i moved in so i did it myself because i had to work and the old room he rented out, so i had to choose of waiting to move in 8-9 hours after i was suppose to move in or clean by myself. It moved in a family with a newborn that screams all night. I woke up 6 times this night of noise from baby and the rules say that it is suppose to be quiet after 20:00, but they cook food and stuff until 00:00. Kitchen fan is also dripping oil from and the oven is so discusting and all pots and fryingpans are so bad, flat looks really good on the photo but in real life i think its not healthy to live here.
i asked if i could have some money back because of the cleaning and he said to me that the budget wasnt enough, and he paid for cleaner that not clean the room, very special. I would not recommend this place to anyone, and i asked 2 girls who moved in and he had mixed up with rooms and stuff so this man who is dealing with this apartment have proven that hes not a man in the right place and doing very bad advertisement for your site.
I dont know how he thinks when it say 2 persons per room but take in 2 person and a baby when we are younger people who lives here probably he should try match, its insane this. I have not feel comfurtable here in almost 2 weeks now because of them, I would like to have some money back from this because this is crazy, im suppose to be able to sleep in the night in my home...
And i wrote a message to the host and he said he was going to pay me back for these days but after that he did not say anything more. Im so angry because i almost had to pay 300 euros more because of this for having a home that im able to sleep in, very unsatisfied and probably never will use this site again and spread the word if i dont get money back for these days or a whole month.
HOST'S REPLY:
Dear All,
I am writing to provide context regarding the negative review left by a tenant who recently completed a 5-month stay at my property.
From the beginning of the booking, there were several issues:
1. Early Check-in & Room Switch: Prior to the contract start date, the tenant requested to check in one week early. Since his booked room was occupied, I arranged a temporary room. He agreed to a slightly higher rate to cover the last-minute professional setup costs and paid directly without objection.
2. Unfounded Cleaning Complaint: On the day of the room switch, the tenant refused to wait a few hours for the professional cleaner to finish the target room. Then despite the effective appointment of the cleaner, he claimed having cleaned the room himself and demanded a refund equal to his first week's rent. After reviewing the photos he provided, Flatio Support concluded that his complaint was unfounded. I offered ( by writing with Flatio CC'ed ) to this customer terminate the contract on day 1 due to his dissatisfaction, but he refused, explicitly stating he would stay the full 5 months and leave a negative review.
3. Payment Issues: The tenant consistently paid his rent late, claiming his salary was issued mid-month. He only began paying on time after receiving official warnings from Flatio.
4. Disturbances: His heavy marijuana smoking resulted in multiple written complaints from roommates, leading to 11 emails exchanged between Flatio, the tenant, and myself regarding potential contract termination.
One month before his departure he tenant recommended the apartment to one of his colleague.
On the 29.03.2026, his colleague also initiated a booking request via Flatio.
Given the behavior and context, I declined this booking request.
I thank Flatio for their support in this matter and for removing the personal data previously leaked in the review section.
Best regards,
Constant
Bairro
Nice if you like citylife